Scenario: Account returned frames for credit. There is no credit or RTC (return to customer invoice) in ZSD-RETORD. The account has proof of delivery.
*Before opening a ticket, the account must have proof of delivery (i.e. tracking number); this must be included in the ticket notes. If they have no POD, they will need to contact us when they are able to provide this information. A verbal confirmation is not acceptable.
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