Credit Memo

Credit Memo Discrepancy/Missing Piece(s)

Scenario: A.   The account called didn’t receive complete credit on the credit memo.

                     Step 1. Check GUI-(ZSD-RETORD). In the Billing Doc. column was an invoice listed?

                     Step 2.  If Yes, open as a Credit Memo Discrepancy. 

                     Step 3. If the Billing Doc. has (999999), no invoice was used. Open as an Accommodation Price Adjustment.

Scenario: B.  The account didn’t use the mySafilo shipping label for their return and was deducted for it on their credit memo.

Scenario C. The account received a credit memo, but some frames were not listed or credited.