Fresh Desk Layout (Including CHAT View)

Setting Notifications

Go to Chat Window, select the icon or the icon.

For :

Click the icon.

Click the icon.

A new browser window is opened to Notification Settings:

Select the highlighted options for the Desktop interface.

Scroll down to  Sound and check “Play a sound every time I receive a notification”.

Select a sound from the list if you wish to customize it.

Select “Save”