Partial Frame/Parts Shortage
Scenario: Used when multiple items are ordered, and something is missing:
Scenario A: The account called; they received their order but are missing a frame(s).
Scenario B: The account is missing a chargeable part (nose pads, screws, bridges, or temple tips) or demo lenses (defective/missing).
***If items are at no charge, reorder, and no research ticket is needed***
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